How Do You Know When American Airlines Changed the Gate
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Page 2 Reviews 5 - 35
Mojtaba of Cambridge, MA Verified Reviewer
Original review: March half dozen, 2022
I checked in two suitcases in Orlando, Florida, and expected to accept them when I and my wife get in in Boston, MA. I paid $threescore for this service. But, I paid for my luggage to be delivered to me at the Boston Logan aerodrome. This is a scenario of what happened in Boston: 1) I and my wife arrive in Boston around iii:30 pm and wait 45 minutes and do not see our luggage. 2) I go to the luggage desk of the AA and they say one of my suitcases is in Washington and the other is in Philadelphia. 3) I get very upset because I accept wasted i 60 minutes by now and I enquire to speak to a supervisor--I filed a claim. four) To add insult to the injury, there are no supervisors! I waste another 10 minutes waiting for the non-existent supervisor!
5) I call the AA telephone number and wait 30 minutes to receive a very offensive and rude explanation of why the service I paid for has not been done! A multi-billion dollar company'south representative tells me, "We cannot call yous every 5 minutes to tell you where your luggage is." The tone was cavalier as if they were talking to a five-year-former. six) I get to the check-in section of AA and talk to a supervisor. He tells me mishandling the luggage happens a lot. I get angry and ask why. He says other airlines do it too! If everybody is doing a wrong thing, it does not hateful that you're doing the same wrong matter is justified or adequate!
I and my married woman are as of now 8:40 AM March half-dozen waiting to receive our baggage! I will file a complaint with whichever visitor is responsible and reasonable to listen to me. Based on my horrible and time-wasting experience, it seems the AA is not such a company.
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Jessica of San Diego, CA Verified Reviewer
Original review: March 6, 2022
The worst airlines ever. It is the 2d fourth dimension that we are in the airdrome for their ten:45 pm red-eye flight to Miami and they rescheduled for Next day at 11 am. A 12 hours delay. Absurd! My husband is missing his whole day of conference tomorrow.
Christopher of Bedford, TX Verified Reviewer
Original review: March 1, 2022
Nosotros had a horrible 2021 with American Airlines in terms of reliability and customer service. We had delays on two trips for 36 hours each trip. American Airlines customer service was THE WORST!!! The client service supplied the bare minimum by legal standards for the passengers. When we got delayed in Jamaica for 36 hours they kept u.s. at the aerodrome too long knowing that the aeroplane was not going to fly out that day and provided us with $12 meal vouchers for lunch & dinner which didn't even cover the cost of ANY full repast at the airport. They put us upward in the sketchiest hotel that had armed guards correct outside of the gate and I'yard pretty certain the hotel definitely had beg bugs.
Trip 2 was a little ameliorate on the delays thanks to the European Marriage's wonderful travelers rights where American Airlines actually had to put united states of america upwards in a decent hotel in Europe and provide a total meal. Withal, once we arrived in Miami we had to stay overnight once more. This hotel was HORRIBLE! The bathrooms were incredibly muddied (stains and hair all over the floors), the sheets were stained and the floors definitely weren't vacuumed. American Airlines also provided us with a $12 dinner voucher while stuck in Miami that we could employ at the airport... The only problem is they gave u.s. the voucher after we already left security so there was nowhere to utilize the voucher.
My wife and I took three other flights with American Airlines in 2021 that were all delayed causing us to miss certain family events and for united states of america to suffer additional hotel, rental motorcar costs with 0 reimbursement. My Wife and I have flown 3 other airlines this yr and have not had 1 single outcome that we experienced with American Airlines. I can say that even though it'southward a balmy inconvenience to fly a dissimilar airline since DFW is American's HQ, it's great to actually go far when yous intend to! Please nobody fly this horrible airline that will take your tax paying dollars for a bail out just do absolutely nothing in return for y'all.
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melissa of Sherburne, NY Verified Reviewer
Original review: Feb. 28, 2022
The staff are the rudest, least helpful I have ever encountered! I will NEVER flying American Airlines once more and I will be sure to share my experience with anyone who will listen!!! My minor daughter was flying into the Philadelphia drome via American Airlines. I spoke with a minimum of iii staff all of which were unhelpful, rude, disrespectful and unprofessional! The attitudes I encountered when trying to get guidance was deplorable! In these times of sexual activity trafficking I would call up the staff would exist versed in preventive measures and willing to assistance in precautionary measures specifically when a pocket-size with learning disabilities is flying unaccompanied.
Rigoberto of San Jose, CA Verified Reviewer
Original review: Feb. 28, 2022
American Airlines fabricated us wait three days in Mexico due to blizzard. Completely understand, but the connection flight from Cancun through Miami was incommunicable to connect if you lot Sat on the second one-half of the airplane. My family run since nosotros got of the plane and we were 8 minutes before flying departure and they would non let us in, the gate airtight 10 minutes before difference. They were late on departing and they could non even wait a few minutes to close the gate for their connection flight. Horrible, not traveling with them again.
Jessica of Austin, TX Verified Reviewer
Original review: February. 26, 2022
I will NEVER fly American Airlines again. They lost my suitcase, never found it, and are refusing to give me any reimbursement because I don't have receipts for the items in my suitcase. They expect me to salvage receipts for all items purchased over the last v years. They are also refusing to reimburse me for the items I had to buy on my trip. Their messed upward policy states they but reimburse you if they find your suitcase. And then I walk away with zilch. I will NEVER wing with them again.
Puneet of Fort Worth, TX Verified Reviewer
Original review: Feb. 24, 2022
I had a directly flight from DFW to ORD. Unfortunately my straight flight was cancelled and I was given an alternative flight that was v+ hours later and time duration was half dozen hours with a layover. They did not even provide a skilful customer service or back up. I would never recommend anyone to fly in American Airlines. Their price is style higher than low cost airlines like Spirit etc and their client service was worse than any existing airlines that I have used.
Kyle of Lemont, IL Verified Reviewer
Original review: Feb. 24, 2022
I have never had such awful customer service in my life. They purposely messed upwards my email on my reservation and I know this for a fact because the managing director "Dee" doubled checked it with me and had the worst attitude for a supervisor even when I was trying to be very polite (I was frustrated just very nice). Then one time I wait on hold for another hr after calling back they gave me the code I needed for my flying voucher. Then I triple-checked the code with the rep and when I go to utilise it so it doesn't work. Now whenever I call to be able to get the right code I can't even get a concord of a customer rep... ABSOLUTELY WORST Customer SERVICE I HAVE EVER HAD IN MY ENTIRE LIFE!!!
Nancy of El Paso, TX Verified Reviewer
Original review: Feb. 24, 2022
Traveling from New York to El Paso, Tx. Flight canceled day prior. Managed to become a flight with rebooking to Dallas Fort Worth aerodrome. No connecting flying available to El Paso seems to be the usual these days. It's e'er weather but yous run across flights coming in to go to Albuquerque or Oklahoma. American Airlines is then disappointing. I will non use them in the future equally this is the third fourth dimension it's happened to me and my hubby. I will definitely make sure my friends and family are informed of this likewise.
Joshualyne of Loganville, GA Verified Reviewer
Original review: Feb. 21, 2022
American Airlines is the worst Airline ever!! Do non travel with them even if it's your concluding choice. They are not only liars but very heartless!!!! I was traveling with my mom that just had a back surgery mom and we had to stay at Des Moines for four hours before we could depart. Nosotros were told because of the delayed flight we will be missing the connecting flying to Atlanta, and once we get to Chicago nosotros will become a hotel. We got here and everyone of their employees were gone, except 1 who told us that we could not get a hotel because the flying was delayed due to Weather but the pilot clearly said it was because of Mechanical issues. I'm requesting this recording, because I can not believe a company would lie like this just to go out of paying for something as elementary has hotel. What a shame.
Dan of Houston, TX Verified Reviewer
Original review: Feb. twenty, 2022
American Airlines continues to disappoint, every bit does the Miami aerodrome. Flight from Barbados arrived 100% on time, and was even acknowledged by the gate clerk who rebooked me on standby the next morning. Connection left a number of united states stranded when the Miami airport was understaffed and got our luggage to us late for transfer, and couldn't get us through the line in time. I'm sleeping in the airdrome this night as AA is taking no responsibility for not holding the plane and leaving united states of america all backside. I've been flying for 5 decades and this may be the most disgraceful and incompetent handling of a trip I've ever seen. SHAME!
Bryan of Tallahassee, FL Verified Reviewer
Original review: Feb. 19, 2022
American Airlines is a joke. They tin can't keep a schedule and don't care about their customers. They run and hide and so they don't have to communicate with the customer. I will never fly with them and recommend you lot practice the same.
Ana of Chicago, IL Verified Reviewer Verified Heir-apparent
Original review: Feb. 17, 2022
Had a non cease flight from Steamboat Springs to O'Hare Chicago. My friends' United flight was $200 cheaper and scheduled to exit 20 min earlier (too not terminate. My flight was delayed over 4 hours. My friends' flying (United) left an 60 minutes late. American tried to blame the atmospheric condition in Chicago-merely clearly it did non affect the United flight. My friends informed me they stopped flight American ii years ago (before Covid). I've had too many delayed and scheduled flights watching other flights take off. American has GONE DOWNHILL. I'll never wing with them again. NEVER.
Ramona of Osceola, IA Verified Reviewer
Original review: Feb. 17, 2022
Like others I would not requite them ane star if I could give them a 0. My friend and I booked a trip from Kansas Metropolis to Cabo with a layover in Dallas/Fort Worth. First leg of the trip was fine but our connecting flight from Dallas/Fort Worth to Cabo was cancelled. AA put u.s. on another flight afterward that day which was also cancelled. We received a voucher (after spending over 2 hours in a customer service line) for a hotel that nighttime and were booked on an 8 am flight the next day. Ok I understand that sometimes things happen then at this bespeak nosotros're only trying to be positive. We returned to the airport the side by side morning time just to discover out that this flying was besides cancelled. They put the states on standby for an afternoon flight (lxxx people on standby for one flight) just needless to say we didn't arrive on.
So, another 2 hours in customer service line to become another hotel voucher (second night in Dallas stranded). We were booked again for an 8:30 am flight. We got to the airport on day 2 (now it'due south Sunday) of this fiasco, just got through security and to our gate when this flight was cancelled likewise. We were very upset by at present. We were meeting friends in Cancun and take now missed 2 days of our vacation. We went back to client service line for another ane and a one-half hours merely to exist told it would be Tuesday before they could go us on another flight to Cabo and there were no guarantees. We told them to put usa on a flight back to Kansas City because by the time we might just go to Cabo information technology would be time to exit. They also lost our baggage which got sent to Austin.
AA did refund the charges for the flying from Dallas to Cabo simply refused any other refunds and treated us as if it was our fault! We lost the funds spent on the resort in Cabo as well. We gave up our annual vacation, were treated horrible and if nosotros do ever volume this trip again it won't be through AA. We will never apply this airline once again! Just a side note, while spending 2 days in the Dallas/Fort Worth drome, we heard many stories from people that AA had treated even worse than us. A discussion of advice to all is do non fly with American Airlines.
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Shawn of Payson, UT Verified Reviewer
Original review: Feb. 14, 2022
Nosotros were here an hr before our flight. Nosotros had an emergency that caused us to only get in i hr early. They told us the aeroplane left. Then when we went to the gate the airplane was still boarding. We talked to the manager who informed us we were lucky they were rescheduling us on another flight.
Nadzeya of Arizona City, AZ Verified Reviewer
Original review: Feb. 12, 2022
Covid has undermined non only our wellness, but the unabridged system of relations between airlines and passengers. I was supposed to fly with American Airlines from Phoenix to Los Angeles so an international flight. Passed a COVID test two days earlier the flight at Embry Health at Arizona Fundamental College. The upshot was delayed. I signed upwards for the Rapid Rapid Test in Los Angeles for my layover period. None of my arguments convinced American Airlines to allow me to board a plane to Los Angeles.
Knowing from the start that I will miss my flight and they will not be able to change my further flight, they transport me to take a examination at the Phoenix drome. The test at the airport cost me $250, although the cost is $126 on the website. When I returned to the check-in counter with the exam effect, I found out that the airline employees could not change my flight. They just pushed me abroad. As a upshot, I lost tickets, money, time and faith that the airline takes care of every rider.
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Zaneta of Geneva, IL Verified Reviewer
Original review: Feb. 9, 2022
Horrible experience! They kept us for three days at the airport delaying, canceling at the very last moment, taking to the hotel and next 24-hour interval doing the aforementioned thing again. 2d 24-hour interval they even boarded us on the aeroplane, to deboard u.s.a. later on few minutes and canceling the flight. Stuff rude and aggressive! My husband mask went little downwardly during de board moment and the flying bellboy screamed at him, then she shouted to airplane pilot "He doesn't have a mask!!" when he had. We were stressed enough and following all rules to become out of there safe and quick. We finally spend another thou of dollars and bought new ticket with Frontier and got home safe and sound. Btw AA kept lying to us that at that place is a snow storm as a reason for counterfoil, when other airlines were flying with no problems. Never ever fly with AA! Horrible line horrible people!!! My flight #AA2937
Anthony of Crestview, FL Verified Reviewer
Original review: Feb. 8, 2022
I am a Staff Sergeant in the U.S. ARMY vacationing with my wife of 10 years in which we chose American Airlines as office of a luxury travel en route to celebrate our 10 year wedding anniversary. In seats upon departing to fly at approximately 12:55pm my wife proceeded to call our three children at home for the commencement fourth dimension being away from united states of america for a vacation. A ix year old male child, 4 year old male child and a i year old boy is what we share. Tony greeted my wife loud, aggressive and rude telling her to, "Get off the telephone now" and reached over my shoulder touching her shoulder with his paw and I told him, "Do not bear on my wife." He proceeded to be hostile telling her, "I'm not going to tell you no more times get off that phone now or you will get off this flight."
Feeling vulnerable and helpless and not wanting to ruin our holiday I was not able to utter a word in securing my wife. My wife was forced to comply with his demands feeling powerless to a human using his power to demean and publicly humiliate and embarrass someone for others to understand who is in accuse. I am greatly dissatisfied with this occurrence. This was the worst flying of our lives and I plan to take court action against not only himself but the airline as well for no staff beingness assuming enough to stand to this man in his time of disrespect and terrible service.
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Gregory of Jupiter, FL Verified Reviewer
Original review: Feb. five, 2022
Change your flight times, accuse you lot more to change the flight they changed you lot into, on hold for several hours, no joke hours on hold. No meals in showtime form. Crappy snacks in first grade. Horrible airline. I have 50000 miles and all that gets you is a manner back seat one way approx 700 ground miles of distance.
Gwendolyn of Tucson, AZ Verified Reviewer
Original review: Jan. 30, 2022
My handbag never should have been lost. The flight attendant took it from me as I was boarding stating, there was no room. She lied considering there was more than room and I did not desire my bag taken. My ticket states, I am allowed a carry on, then my handbag should not have been taken against my will. One time the plane landed, I asked several attendants where my bag was. They stated it would cease upwards at my destination but information technology was non here. Thankfully they establish it and now accept to accept it sent to me, information technology was still in Chicago. Not only was my bag stolen out of my paw but the thief was very rude.
Rachel of Urbana, OH Verified Reviewer
Original review: Jan. 25, 2022
Nosotros had to reschedule our destination wedding. Nosotros had booked an all inclusive through the resort website or and then we thought, our kids had covid. We did buy the insurance only that was a run around too. The reservation line called and said that if we wanted to reschedule the airlines would be an additional $ 1030. I looked at the AA site myself and it was the same price as our current reservation. I was told to phone call the airline then. Upset in tears existence told call this person call that person I was distraught. And so an angel picked up the telephone. His name is James. He said "Take a breath, it is ok. I got you!" He had the most calming vox I accept ever heard in my entire life. He said that normally the reservation place would practice this but this man had a centre and helped me through the worst day ever.
If you are LUCKY enough for this sweetness man to answer your call then you will know what I mean. He is similar no other. I have never felt as much from a phone call as I felt from him. Thanks James from the lesser of my middle for calming me downwardly and helping me. You are a blessing to anyone that calls yous. I promise this review somehow gets to yous. Thanks!!!
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Sara of Toronto, Other Verified Reviewer
Original review: January. sixteen, 2022
We were leaving Toronto to visit our family subsequently 2.5 years. We had done our research on the COVID-19 requirements for Jordan, and had obtained our RT-PCR tests. When arriving at the counter, nosotros were greeted with unfriendly and rude staff that told u.s. they cannot accept our test results considering it was an 'RT-PCR' and not a 'PCR'. They claimed that the RT stood for rapid examination (which it does not). We called the Jordanian airport and confirmed that they would take our results. Nosotros besides chosen the lab and they confirmed that the RT-PCR was non a rapid examination and was accepted.
Despite this, we were rudely told that this was not the staff'due south problem and they had been given explicit instructions from their management not to allow anyone through. They mentioned that if they were to let people through and Jordan sent them back, they would have to deal with the costs. We spoke to five different team members, all of which treated us disrespectfully, fifty-fifty rolling their eyes at one betoken. We were with five other passengers running into this aforementioned event, one of which was travelling to see her mother prior to her surgery. They showed absolutely no compassion for any of this. The worst part of all this was that i of the American Airlines employees told us to change the document to remove RT and they will be able to let us on the flying. What a joke of an airline!
Nosotros concluded up having to abolish our trip and were told that our re-fund would testify upward in six - 8 weeks. We booked another flight on Emirates that same twenty-four hour period, they accepted our results and we were able to get into Jordan successfully with admittedly no issue. Nosotros are still waiting for our refund, and despite us having 0 control over this, we had to pay a counterfoil fee. We will never be taking American Airlines again, the slightly lower price is non worth it and often ends upwardly with more than of a headache. We have also shared this story with our family and friends to ensure this "airline" will not get their business organization.
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Bob of Franklin, OH Verified Reviewer
Original review: Jan. 13, 2022
AA lost my handbag and information technology is impossible to speak to a live agent to resolve the issue. I have been placed on hold several times for 2+ hours, just to have the agent transfer my telephone call to be placed on hold for another 2+hours. They give the option to call back, but do not call back. I have been unable to contact them for four days. Avoid this airline. They are brusk staffed and it shows. Client service is the worst.
Edwin of East Rutherford, NJ Verified Reviewer
Original review: Jan. 12, 2022
I was so uncomfortable the way American Airlines employees the way I was treated like a 2nd class citizen at JFK airport, New York. They were all very disrespectful. One female employee, seems similar ane of the supervisor would fifty-fifty block my face with her paw while I was asking where I tin fall in line. I don't understand why do AA go on such employees?
G of Louisville, KY Verified Reviewer
Original review: January. 9, 2022
I flew from Cancun to Evansville, connecting through Dallas. On the starting time leg of the flight the stewardess on the loudspeaker was audibly drunk and slurring her speech. By the stop of the flight she sounded equally if she had re-upped and became even more inebriated. This isn't the reason for the negative review, all the same. Upon landing in Evansville, myself and about 15 other passengers waited past baggage claim to receive our baggage for around x minutes. At this fourth dimension an employee notified u.s.a. that there was no more luggage on the plane, and that it would be flown in the next day. Today is the next day and that flight was cancelled. Screw American Airlines.
Katarzyna of Hamilton, ON Verified Reviewer
Original review: Jan. 4, 2022
The worst experience in my life! Yous have to expect hours to contact customer service. Stay abroad from these scammers!!! I canceled my flight and received credit for future travels. Once I wanted to use this credit I was told it has to be from Canada. Information technology is ridiculous, I wasn't notified about this policy before. OF grade, they won't return my money. Stay away from these scammers!!!
Loraine of Newport News, VA Verified Reviewer
Original review: Dec. 31, 2021
This is the last time I wing with American. Subsequently we were at the drome, I got a message that my flight was canceled and that they were trying to rebook me... Well that didn't happen. While all of the passengers were waiting for the luggage, they handed us some cards and then we can alter the flight ourselves. I was flying to Texas to spend New year'due south eve with my family unit and the only flying I could go is one that arrives afterward 10pm of the New Year's eve, and if they cancel this one too I'm completely screwed.
And then I check in the surrounding airports but I can't even modify the airport I'm leaving. I call customer service and the lady was like, "Well that'south all I got, simply I tin can offering you a refund..." I don't want a refund! I want to make it to my family unit! She didn't even endeavour to help me. I told her that definitely I'1000 not going to fly more with this visitor and she was just in a whatever attitude. I employ that airline just considering it is the only 1 that leaves from the Newport News airport, but I volition just go to Norfolk or Richmond side by side time so I can use Delta instead.
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Kyle of Denver, CO Verified Reviewer
Original review: Dec. 30, 2021
AA double charged me for my seat, denied my refund request without reason, and when I called for help blamed information technology on "It problems" and said at that place's nada they can do. I can't believe this is existent. So bad.
Dimitri of Sparks, NV Verified Reviewer
Original review: Dec. 29, 2021
I don't usually write complaint mail service but ** this 1 deserves it. Trying to bring my family unit for the holidays, AA decided to change their flights willy nilly, adding xi hours to a already 21 hour journeying. It's almost 1AM and I have been on the phone for over v hours trying to resolve this issue. Information technology is literally the worst customer service in my life! I'one thousand embarking on a cause to do as many bad reviews and convince as many people equally I tin can to not use AA anymore. Normally it takes 12 good reviews to counter one bad. I'll make sure to upward that number and to utilise the corporeality of time they made me waste to write bad reviews of AA.
Kelsey of Sarasota, FL Verified Reviewer
Original review: Dec. 28, 2021
I am starting this review with the classic " If I could leave less than a star I would." This is a long one… but worth the read; then stick effectually if you have time. Let me make full you in on some context before I describe how truly awful of an experience my husband and I had on our trip to Scotland to get married (yes, you read that correct. This horrible experience happened on our trip to another country to become married.) Our wedding was planned for August 24th 2021. Originally, we had planned to get married in 2020 merely had to postpone due to covid. So anyways, the long awaited wedding. Luckily, it was just the ii of us traveling to marry then no friends or family were involved. Our original flight program was to depart viii/xx from TPA with an arrival date into INV on 8/21. (TPA-CLT-LHR-INV)
Announcements were made that onboarding was get-go at TPA so we fabricated our way over, some time had passed and nosotros noticed that nobody was getting on the plane. So we heard the announcement "Flight #2915 to Charlotte will be delayed due to mechanical reasons" then some more time passed and they decided to let us board. Once anybody boarded they fabricated some other announcement that there would be additional delays due to choppy weather. My hubby and I were checking the atmospheric condition radar at this time and saw no sign of inclement weather, just the beautiful sun shining skies of Florida.
At this point most people on the aeroplane were getting upset because of the upcoming missed connections that were going to take place one time arriving to CLT. We spoke with 1 of the attendants on the plane and explained our state of affairs and asked what the arrival fourth dimension would exist. He told us it has been pushed back from 3:30 to 5:30. Which of grade is going to cause u.s. to miss our connecting flight to London. He advised united states that it would make the nearly sense to stay on this flight to become to CLT because they are a bigger hub and would have better luck getting us on a sooner flight to London than staying at TPA.
So we finally land in LHR at 5:30. My husband and I rushed to the gate to try to brand our original flight to LHR which was scheduled to depart at 5:45 only once we got at that place it had departed. Mind you, this was our first time traveling internationally and our first trip with American Airlines. When speaking with "customer service" (and yes, I am putting that in quotations because it should hardly be considered customer service) the associate re-booked u.s. to a flight leaving to LHR the following evening. At this point we had lost an entire day of grooming before our hymeneals. The associate also offered u.s.a. a coupon for a night's stay at Comfort Inn and told us that there would exist a shuttle waiting in front end of the hotel. She also made us aware that since our flight was now delayed by a day that we would need to retake our Covid Tests. But not to worry, she gave u.s.a. a location that offered a rapid PCR examination costing $190 per each test for a total of $380.
After leaving the "customer service" counter nosotros and then stopped past luggage claim to ensure they were enlightened that our original flight was missed and they bodacious the states that our checked bags were existence held and had been directed to our new flight leaving August 21. Nosotros and so proceeded to the expanse we were directed to wait for our shuttle to Comfort Inn. Nosotros waited for an hour and a shuttle for Comfort Inn never showed upwards. However, several shuttles for other accommodations did. Plain, at this point we decided to lath the next shuttle that showed up which was to Fairfield Inn & Suites.
Mind you, nosotros also contacted your "client service" telephone line to be sure there wasn't whatever other flights that could be taken then that we were backside schedule an unabridged day. The rep insisted that there wasn't. Not even with any other airlines. At this point our frustration with the lack of intendance or effort that nosotros received throughout our trip so far was growing. Nosotros asked the representative on the phone to speak with a supervisor that could potentially be of more assist. She told u.s. there was not anyone else to speak to and that American Airlines does not have a customer support team. She besides told united states of america that in order to file a complaint the only way to do and so was by email and that we were not able to officially file the complaint until our trip was completed in example any other bug were to ascend.
I wish that this was the stop of the complaint but unfortunately many other issues ended up arising and this was only the kickoff of a nightmare trip that should have been everything but. The following twenty-four hours we made sure to get to the CLT early and then that we could check with luggage claim once more to make certain both of our checked bags were beingness directed to our new flight to LHR, they bodacious us they were holding them and they were in track to be put on our new flying. When it became time to board our flight from CLT to LHR we checked again with the onboarding desk at the gate because our app was showing only 1 checked pocketbook was in route to be loaded onto our plane. She besides assured us that if 1 was showing then the other was loaded likewise. We checked the app again afterwards getting seated on the plane. It was still showing the same affair, 1 bag loaded and the other still in CLT.
We were planning to check with a flight attendant to explain the situation and see if they could offering any type of insight but instead the first attendant that came effectually was unbelievably rude and hateful. Earlier we fifty-fifty had the chance to speak with him he looked in the overhead storage and proclaimed "whose bag is this?" In which my husband replied "mine" and the attendant said "you should practice something with it because if I have to touch it, it'due south going under the plane with the checked bags." To be talked to like that later everything else that nosotros had just went through truly was enough for us to decide to NEVER use American Airlines later on this trip once again. I am not sure where this man received his training from only I tin assure you if it were my company I would non go along him employed. What a poor excuse he is for a flight attendant. Horribly rude and no manners whatsoever.
Needless to say my husband was furious and decided to ask one of the other flight attendants, Pattie, if there was anyone he could speak to virtually this interaction. She sent over her "supervisor", Keith. Keith came by to ask what the issue was and preceded to tell my hubby that he would prefer the short story of the state of affairs that transpired. So we started the short version of our story and Keith equated everything we had endured so far to beingness a "rough day." Keith and Pattie would not give us the name of the attendant and instead told united states to tell you lot that it was the male flight attendant on the dorsum of the plane.
Nosotros also asked for a bottle of water on this flight and the bellboy told us they didn't accept any bottles of water for purchase. Which is shocking for how long the elapsing of that trip was. We likewise paid for preferred seats on this flight. And then, as you can imagine at this point we only gave upwards with any hopes that anyone on this plane had any respect or empathy for their passengers.
Once again I wish I could say this was the finish of the awful feel we had only as I'm sure you lot can judge at this point it is not. Afterward finally landing in LHR and going through customs we went directly to the American Airlines service desk to have them track our bags and he too bodacious usa that both of our bags were now on track to be delivered to INV and was unsure as to of why our app wasn't updated.
Now, we finally were on board to our final destination- Inverness, Scotland. Every bit I'm sure you have guessed by at present, once we landed in INV 1 of our bags did not. Nosotros honestly weren't surprised based on the plow of events that we had already experienced. Nosotros were just wearied and emotionally drained from the unabridged experience. And so now, nosotros have to deal with a lost bag on summit of our wedding in 2 days.
We were lucky enough to meet a true customer service rep with British Airways, the first person throughout this experience that really seemed to intendance. This rep not merely filled out the appropriate paperwork only also immediately called the airports we had flown through explaining that our wedding ceremony was in ii days and how of import information technology was to find and receive our baggage in a timely way. He was able to locate the missing luggage and even arranged for a courier to evangelize it since our identify of stay was located 3.5 hours from the airport. Thank you, Ian!
This review has taken some fourth dimension for usa to write considering we wanted to celebrate our marriage and not focus on the negativity of the trip. We have been in contact with American Airlines client relations rep, Cesar, and he has advised us the only thing that they can do is reimburse usa for the hotels stay at Fairfield Inn & Suites and offering us a $200 flight credit. This credit actually has no value to us as we have mentioned several times we will never exist traveling with American Airlines again. It would have been prissy to be reimbursed for the additional cost of covid testing we had to pay out of pocket for since this was something we had already done in preparation for our original flying. Unfortunately, Cesar said this was non possible. So nosotros assured him we would be leaving a review for American Airlines that truly showed our experience. Now a couple months have passed and nosotros are doing that.
I also want to be articulate that my husband and I have both worked in the customer service industry for a majority of our working lives and know that this was not handled in a professional person or courteous manner. We immediate sympathise the stress that is placed on everyone in service industry fields due to the ongoing covid pandemic. Unfortunately, the way this issue was handled from all aspects was a total miss and disappointment on American Airlines' part. We promise this review will have you look at other options when deciding on who you will travel with next.
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Source: https://www.consumeraffairs.com/travel/american_airlines.htm?page=2
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